FAQ
You’ve got Noblr questions?
We’ve got Noblr answers.
Do I have to be a USAA® member or qualify for USAA membership to get a Noblr policy?
To purchase a Noblr policy, you must be a USAA member or qualify for membership.
I bought a policy. How do I set up the app?
First, you have to download the Noblr app on your smartphone. Search “Noblr Insurance” in your app store and look for the N icon. Or better yet just click one of these links: iOS or Android
Once you’ve downloaded the app, follow the prompts to login with the username and password you set up when you bought your policy. If you’ve been added to a policy as an additional driver, check out the next FAQ.
Next, follow prompts to enable location and motion settings on your device. We use this to measure how much you drive so your rate is accurate and personalized (how we help you save money). Please set it to “Always Allow” so you get the most accurate rate.
Additionally, iOS “Motion & Fitness” must also be enabled to accurately log your trips. We use motion to measure your driving behaviors, like breaking and smoothness, to give you the most savings we can.
All of your account information and documents can be found in the app so make sure you have it installed and are logged in.
How do I log in additional drivers?
Each driver on a Noblr policy needs to download the Noblr app on their iOS or Android smartphone and log in to start their membership and drive their own rate.
For each additional driver to join it’s pretty simple: have them download the app, select “Set up your phone” and create a new account using their own individual email address. They will be added to the primary’s account automatically.
How do I change a trip type?
The Noblr app tracks all your trips whenever you’re in a moving vehicle. The app also indicates whether you were driving on each tracked trip. If the app indicates you were driving when you were not, or if you were driving a commercial vehicle for work on a trip, you have up to 14 days from the date of the trip to change the trip type in the app.
To change the trip type for a trip in the app:
- Select Trips from the top of your app dashboard
- Find the trip that you would like to modify and tap on it
- Where it says, “On this trip I was driving,” tap on it to reveal a dropdown menu
- Choose the appropriate selection for that trip
- The app will automatically save your selection
What driving criteria impacts my rate?
Our app scores your trips in real-time, to save you money. How? By teaming up with the technology that’s already in your phone to calculate your:
Mileage
How much you drive —
driving less saves you more
How much you drive —
driving less saves you more
Smoothness
How hard you
accelerate and brake
How hard you
accelerate and brake
Focus
Not handling your phone while driving —
hands-free mounts and functions are your friend
Not handling your phone while driving —
hands-free mounts and functions are your friend
Road Choice
Highway vs. city streets —
highway driving > city streets
Highway vs. city streets —
highway driving > city streets
Time of Day
When you drive — avoid driving late at night
and into the wee hours of the morning
When you drive — avoid driving late at night
and into the wee hours of the morning
Strive for higher scores and earn savings every time you drive.
Scoring factors vary by state, learn more here.
What do you do with my data?
You trust us with your information and we are committed to keeping that trust. That starts with helping you understand our privacy practices, including what information we collect and how we use and store it. The security of your personal information is extremely important to us, and this Privacy Policy describes how Noblr collects and uses your personal information in order to provide you with our Services. We do not share your data or information without your permission.
The Noblr App leverages the sensors and technology that are already active in your phone to save you money when you drive. Read more about how the app works here.
What are Noblr Rewards?
Noblr Rewards are discounts that we apply to your variable rate. These rewards could benefit you if you:
- Buy a policy today
- Pay the fixed part of your premium in full
- Renew your policy at the end of your 6-month term
What is the Noblr Promise?
In states where the Noblr Promise is available, in your first 6-month term, the Noblr Promise ensures that your monthly cost will not exceed the specified maximum, no matter how well or how much you drive. The max amount is based on info about your cars, drivers, and driving history. It will not change as long as your cars, drivers and coverage does not change during your first term.
The Noblr Promise is not available in some states.
Can I have a USAA auto policy and a Noblr auto policy at the same time?
Each household can only have one auto policy at a time. We’re excited to offer options for your auto insurance, so you can choose the one that works best for you. Noblr is a USAA company, so if it best fits your needs, you can be confident you’ll get the same USAA quality and excellent service.
I have questions about USAA. Who can I call?
USAA membership is managed through USAA. For questions, or to speak with a USAA representative, please call 800-531-USAA (8722).
Do I have to be a USAA® member or qualify for USAA membership to get a Noblr policy?
To purchase a Noblr policy, you must be a USAA member or qualify for membership.
I bought a policy. How do I set up the app?
First, you have to download the Noblr app on your smartphone. Search “Noblr Insurance” in your app store and look for the N icon. Or better yet just click one of these links: iOS or Android
Once you’ve downloaded the app, follow the prompts to login with the username and password you set up when you bought your policy. If you’ve been added to a policy as an additional driver, check out the next FAQ.
Next, follow prompts to enable location and motion settings on your device. We use this to measure how much you drive so your rate is accurate and personalized (how we help you save money). Please set it to “Always Allow” so you get the most accurate rate.
Additionally, iOS “Motion & Fitness” must also be enabled to accurately log your trips. We use motion to measure your driving behaviors, like breaking and smoothness, to give you the most savings we can.
All of your account information and documents can be found in the app so make sure you have it installed and are logged in.
How do I log in additional drivers?
Each driver on a Noblr policy needs to download the Noblr app on their iOS or Android smartphone and log in to start their membership and drive their own rate.
For each additional driver to join it’s pretty simple: have them download the app, select “Set up your phone” and create a new account using their own individual email address. They will be added to the primary’s account automatically.
How do I change a trip type?
The Noblr app tracks all your trips whenever you’re in a moving vehicle. The app also indicates whether you were driving on each tracked trip. If the app indicates you were driving when you were not, or if you were driving a commercial vehicle for work on a trip, you have up to 14 days from the date of the trip to change the trip type in the app.
To change the trip type for a trip in the app:
- Select Trips from the top of your app dashboard
- Find the trip that you would like to modify and tap on it
- Where it says, “On this trip I was driving,” tap on it to reveal a dropdown menu
- Choose the appropriate selection for that trip
- The app will automatically save your selection
What driving criteria impacts my rate?
Our app scores your trips in real-time, to save you money. How? By teaming up with the technology that’s already in your phone to calculate your:
Mileage
How much you drive — driving less saves you more
How much you drive — driving less saves you more
Smoothness
How hard you accelerate and brake
How hard you accelerate and brake
Focus
Not handling your phone while driving — hands-free mounts and functions are your friend
Not handling your phone while driving — hands-free mounts and functions are your friend
Road Choice
Highway vs. city streets — highway driving > city streets
Highway vs. city streets — highway driving > city streets
Time of Day
When you drive — avoid driving late at night and into the wee hours of the morning
When you drive — avoid driving late at night and into the wee hours of the morning
Strive for higher scores and earn savings every time you drive.
Scoring factors vary by state,
learn more here.
What do you do with my data?
You trust us with your information and we are committed to keeping that trust. That starts with helping you understand our privacy practices, including what information we collect and how we use and store it. The security of your personal information is extremely important to us, and this Privacy Policy describes how Noblr collects and uses your personal information in order to provide you with our Services. We do not share your data or information without your permission.
The Noblr App leverages the sensors and technology that are already active in your phone to save you money when you drive. Read more about how the app works here.
What are Noblr Rewards?
We offer Noblr Rewards on top of standard discounts that we apply to your variable rate. These rewards could benefit you if you:
- Buy a policy today
- Pay the fixed part of your premium in full
- Renew your policy at the end of your 6-month term
What is the Noblr Promise?
In states where the Noblr Promise is available, in your first 6-month term, the Noblr Promise ensures that your monthly cost will not exceed the specified maximum, no matter how well or how much you drive. The max amount is based on info about your cars, drivers, and driving history. It will not change as long as your cars, drivers and coverage does not change during your first term.
The Noblr Promise is not available in some states.
Can I have a USAA auto policy and a Noblr auto policy at the same time?
Each household can only have one auto policy at a time. We’re excited to offer options for your auto insurance, so you can choose the one that works best for you. Noblr is a USAA company, so if it best fits your needs, you can be confident you’ll get the same USAA quality and excellent service.
I have questions about USAA. Who can I call?
USAA membership is managed through USAA. For questions, or to speak with a USAA representative, please call 800-531-USAA (8722).
Availability restrictions apply to purchase of certain products. Use of term “member” or “membership” does not convey any eligibility rights for auto and property insurance products, or legal or ownership rights in USAA or Noblr. To be eligible for auto and property insurance, separated military personnel must have been separated with a discharge type of “Honorable.” Eligible parent must purchase auto or property insurance for eligibility to pass to children. Eligibility may change based on factors such as marital status, rank, or military status. Eligibility guidelines are subject to change without notice. Purchase of a non property and casualty insurance product, or an insurance policy offered through USAA Insurance Agency, does not establish eligibility for or membership in USAA property and casualty insurance companies.
